Help & Support

Answers to common questions, or get in touch directly.

Email support

support@levo.fit · we reply within 2 business days

Getting started

How do I log a workout?

Tap Start workout on the Home tab, or tap + on the Workouts tab and choose Strength or Cardio. Tap Add Exercise to add exercises and sets, or type a line like “bench 80kg 3x8” and Levo fills in the sets for you.

When you are done, tap End, then Finish Workout. To bring in workouts recorded by other apps, use Import on the Workouts tab.

How do I create a training plan?

Go to the Coach tab and tap Create a program. Answer a few questions about your experience, goal, split, where you train, and your equipment, then choose a weekly target or specific training days and a length of 4, 8, or 12 weeks. You can also choose Build my own or start from one of the Featured plans.

To change an exercise, open it in your plan and choose Swap Exercise. AI plan creation needs Levo Pro.

How does Levo, the AI coach, work?

On the Coach tab, tap Ask Levo. Levo can look up your workouts, personal records, exercise history, body weight, active plan, and Apple Health data such as sleep, HRV, and resting heart rate, so its answers are based on your own numbers. It can also log workouts and change your plan; you confirm every change first.

Levo remembers useful things you tell it, like an injury or your schedule. See and delete them in Settings → What Levo knows. Chat needs Levo Pro and has a fair-use limit.

How do I open Settings?

Tap your profile photo on the Home tab, then the gear icon.

How do I switch between kg and lb?

Go to Settings → Units and choose your weight and height units.

How do I set rest timers and the plate calculator?

Go to Settings → Workout to set your rest duration, or use separate rest times for compound and isolation exercises. You can also set your bar weight and the plates you have, and Levo shows which plates to load when you change a barbell weight.

Can I add my own exercises?

Yes. Search in the exercise picker and, if it is not there, tap Create to add it as a custom exercise.

How do I share a plan?

Open your plan, tap the menu, and choose Share Plan. Anyone with the link can see the plan, your first name, and your avatar, and copy the plan into their own Levo account.

Apple Watch & Apple Health

How do I connect Apple Health?

Go to Settings → Apple Health → Connect Apple Health and allow access. You can then turn Read Health Data, Sync Workouts to Health, and Sync Body Weight on or off, or tap Sync Now. You can change permissions at any time in iOS Settings → Privacy & Security → Health → Levo.

How do I use the Apple Watch app?

Levo for Apple Watch installs with the iPhone app, or from the Watch app on your iPhone under Available Apps. On the watch you can start a workout or follow today’s plan set by set, adjust weight and reps with the Digital Crown, and see rest timers and heart rate.

To start workouts on your watch from your iPhone, turn on Settings → Apple Health → Use Apple Watch for Workouts.

What does the Live Activity show?

During a workout, a Live Activity on your Lock Screen and in the Dynamic Island shows the workout and current exercise, elapsed time, and a rest countdown between sets. When your Apple Watch is recording, it also shows heart rate and calories. For cardio it shows distance and pace.

Levo Pro & billing

What is free and what needs Levo Pro?

Free: logging strength and cardio workouts, the Apple Watch app, Apple Health sync, readiness and progress tracking, and the first week of any program.

Levo Pro adds chat with Levo, AI plan creation, full multi-week programs with week-by-week progression, and AI insights including weekly notes from Levo. Prices for your region are shown in the App before you subscribe.

How do I cancel or change my subscription?

Go to Settings → Subscription → Manage Subscription, or open your Apple ID subscriptions in iOS Settings. Cancelling stops the next renewal and you keep Pro until the end of the period you paid for. Deleting your account or the App does not cancel the subscription.

How do I restore my purchase on a new device?

Sign in to the same Levo account, open the Levo Pro screen, and tap Restore purchases.

Can I get a refund?

Subscriptions are billed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

Account & privacy

How do I sign in, or reset my password?

You can sign in with Apple, with Google, or with your email address. If you use email and forget your password, tap Forgot password? on the sign-in screen and we will email you a code. You can change your email or password in Settings → Account.

Can I export my data?

Email support@levo.fit from the address on your account and we will send you a machine-readable copy of your data.

How do I delete my account?

Go to Settings → Account → Delete Account and confirm. This permanently deletes your workouts, plans, custom exercises, personal records, profile, and settings, and cannot be undone. It does not cancel a Levo Pro subscription, so cancel that first.

Is my data private?

Your data is encrypted in transit and at rest, and only your account can access it. We never sell your data or use it for advertising. When you use AI features, the data that feature needs is sent to our AI provider, which does not use it to train its models. Progress photos never leave your iPhone. See our Privacy Policy for details.